Customer Technical Support Services

The Technical Support Program at UFC, Inc. is designed to meet the needs of our customers who are experiencing critical production situations.  These situations often require real-time phone support in order to ensure maximum stability and system uptime.  The program may be customized to fit the needs of the customer by selecting from a range of optional support services. 

At UFC, Inc. we leverage a multi-level call reporting and escalation process, providing real-time phone support services, which are initially handled at the UFC Response Centers.  Level-one support engineers will diagnose and resolve the most common issues when initially reported.  If the issue requires additional expertise and resources, second-level support using more specialized knowledge and skills will work with the customer to resolve the issue as quickly as possible. 

In the event an issue cannot be resolved by level-one or level-two technical support, the issue will be escalated to a level-three engineering resource.  During all resolution levels, the customer is kept informed as to the progress made toward resolution.

For more information about our technical support services, please contact us at 248-447-0100.  To lookup a common question see our Customer Service Website at ufc.crmdesk.com .  To post a question you will need your customer username / password.