User Friendly Consulting has been serving customers just like you since 1990. Learn how we can serve you by reading some of our customer testimonials. Our customers are using products like Quillix and ABBYY FlexiCapture to provide solutions to their document capture and OCR challenges.  Find out more about how we can serve you by contacting us today

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Continental Quality Recommends FlexiCapture

Continental Quality, a leading provider of outsource services to the automotive

industry, manually processed 3400 timesheets a month for employees deployed

on behalf of a major manufacturer. Slow and error-prone, this cost Continental

unacceptable amounts of time and money – until ABBYY FlexiCapture provided

an accurate, automatic, and speedy solution to timesheet entry and verification.


“FlexiCapture has definitely helped us be faster and more accurate.

And we’ve gone from six people entering data to just one.”

Jerome Scott, Vice President of Quality, Continental Quality


Twenty five years of premier service to the automotive industry


Continental Quality, a division of Continental Design & Engineering, provides the automotive industry

with industry-leading quality inspection and rework services. The company’s employees are

deployed as teams within the facilities of major automobile manufacturers worldwide – where their

experience and expertise is critical to the inspection, sorting, and reworking of parts and components.


Putting the brakes on inefficient manual invoice processing


When a major automobile manufacturer wanted to change things up in the assembly of their latest

vehicles, they turned to Continental – who now has a skilled team of 120 people working in-house

at the customer’s West Coast plant. “We handle everything for the customer,” explains Jerome

Scott, Vice President of Quality, “and this includes not only the inspection and assembly side of

things. We track things like pieces produced, part re-work, how much scrap is generated – along

with our employees’ hours and timesheets.”


And for Scott, those timesheets proved to be a major bottleneck when it came to both team and

cost efficiency – and customer satisfaction too: “We were manually entering data from 3400

handwritten timesheets a month into Excel. Since those sheets also tracked a myriad of items associated

with those hours, it took six people working full time to hand-key the information in. It was

slow, expensive, and inherently inaccurate – so we also lost time having to verify the information.


“Plus,” Scott adds, “our customer needs the information from those sheets on a ‘right now’ basis.

They continually look at their manufacturing data to identify how to work in a more effective

manner. It’s an on-going process aimed at “instant-on” efficiency. And all that manual data entry

meant there was a three-to-four day delay in getting them what they required. We needed better

and that meant automated form capture.” In describing his search for a solution, Scott relates that

one name was prominent: ABBYY FlexiCapture. And in looking for resources to help implement it,

Scott identified UFC, Inc. as its partner of choice.


Accelerating efficiency with ABBYY FlexiCapture


During their initial meeting, Scott shared his requirements with UFC’s General Manager Travis

Spangler – who created an example of the output that he could expect in Excel. “It was impressive,”

recalls Scott. “Travis listened so well that his first draft reflected exactly what we needed. In fact,

the proposed template he came up with is almost identical to what we’re using today.”


According to Scott, implementation was accomplished at his customer’s West Coast facility in

just four days. “UFC arrived Monday and on Thursday we had a system that was up and running.

It was literally turnkey.” Scott also says that the UFC team simplified the organization of the

timesheets, enabling further timesavings. And according to UFC’s Spangler, that side of the job

was very straightforward thanks to FormDesigner, a tool included with FlexiCapture: “Literally,”

says Spangler, “no outside tools were needed to create Continental’s new form.”


Moreover, the solution was easy to roll out. “The learning curve was short,” asserts Scott. “The

new timesheet was quickly adopted by employees. And training people to enter and verify their

data took no time. Plus, FlexiCapture’s accuracy was great from the start – even given the huge

variance in people’s handwriting.”


And the benefits of Continental’s new FlexiCapture solution were near immediate. Instead of

six people working full time on manual data entry, just one person could accomplish everything.

Timesheets are scanned into FlexiCapture, checked at the verification station in seconds and

automatically exported to Excel – all in a small fraction of previous processing times.


The results


“It now,” says Scott, “takes just seconds to enter and verify a timesheet. Before, it could take three

to four minutes. Plus,” Scott adds, “FlexiCapture has definitely helped us be faster and more accurate.

And we’ve gone from six people entering data to just one.”


“It now takes just seconds to enter and verify a timesheet. Before, it

could take three to four minutes.”

Jerome Scott, Vice President of Quality, Continental Quality


Additionally, the benefits to Continental’s customer are also significant, as Scott describes: “It

used to take three or four days to get data from the timesheets to our customer. Now we’re talking

24 hours. That’s a big difference when you’re looking at the kind of efficiencies they’re driving for.”


“We’ve really just scratched the surface of what we can do with FlexiCapture,” says Scott. “Other

divisions within Continental are very interested in what’s going on and what they might be doing

with such a solution.”


Click the attached link below to read the ABBYY testimonial in PDF format:


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Download this file (case-study-continental-quality-automotive-en.pdf)case-study-continental-quality-automotive-en.pdf 362 kB

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