05/20/2020 Jim Hill

Department of Motor Vehicles Case Study

Learn How an ABBYY Customer Benefited from the Technology During the Covid-19 Pandemic

Department of Motor Vehicles Case Study

Industry: Government

Project: Digital Mailroom


Title: State Government Agency turns to User Friendly Consulting, Inc. (UFC) and ABBYY Content Intelligence to transform workload management during Covid-19


When the COVID-19 crisis hit, one state’s Department of Motor Vehicles (DMV) agency faced complications of workload management due to stay at home measures. They urgently needed to develop a digital mailroom for processing incoming documents and containing workload management features.


  • Daily processes took place on-site. They were paperwork heavy and completely manual.
  • Residents mailed in paper documents. Staff opened and assigned documents to other teams for processing. Some documents were duplicated and had to be processed more than once.
  • In the face of stay-at-home measures, the DMV needed a comprehensive Content Intelligence solution that was easy to deploy, use remotely and could integrate with an existing hosting service provided by AWS, and with software called Quickweb.


  • The DMV contacted User Friendly Consulting, Inc. (UFC). ABBYY FlexiCapture was selected as the ideal Content Intelligence solution that offered flexible integration, ease of use, and a high level of accuracy with an Intelligent Document Processing platform that created a true digital mailroom.
  • ABBYY FlexiCapture classifies incoming documents such as U.S. birth certificates, U.S. passports, employment authorization, or permanent resident cards, and puts them into a queue, allowing users to retrieve any documents that require further action.
  • The entire process is digital and can be operated remotely with a high level of accuracy.


  • FlexiCapture’s Content Intelligence platform reduces manual efforts.
  • Staff remain safe during Covid-19 while automating and optimizing processes.
  • Workload distribution efficiency creates cost savings in staff time, scalability, and enhanced customer satisfaction.

Jim Hill

In my role at User Friendly Consulting I handle security operations, desktop and server administration, and digital marketing. We leverage the Microsoft 365 enterprise suite in order to provide maximum efficiency and security for our employees. My primary work is developing and implement digital marketing programs as well as control the IT infrastructure for the company.  I love the area of digital security and the adoption of secure practices, email delivery, and Office 365 security and configuration.  My background is mechanical engineering and information technology. I began my career as an engineer at Ford Motor Company in Dearborn and then transitioned into the IT field in 1998. My first work with computers was with finite element analysis on a Macintosh computer where I wrote a program to analyze stress on a flat plate for my senior design project. I began working at User Friendly Consulting in 1998 in various capacities but have landed in a role

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