Common Pain Points for Mailrooms:
Business and government agencies frequently suffer from an overwhelming amount of information entering the organization. This large amount of frequently time-sensitive information comes in many forms including forms, email, new account documents, and customer and partner correspondence. The time sensitive nature of these documents requires that they become visible more quickly to the organization in order for them to respond within an appropriate time frame. The lack of immediate visibility may result in a reduction in the speed in which the company responds, loss of revenue, or slowness in the recognition of an urgent matter.
A company mail room receives a legal document informing the company about a pending legal action. The document is sent through intra-company mail to the legal department but instead of getting to the correct person the information ends up being received by someone in an unrelated legal department. Since the subject is outside of their area of control the letter is then redirected to the responsible department resulting in a five day delay from the postmark date. This reduces the time frame which the company has to respond to the legal matter by one full week.
How ABBYY FlexiCapture for Mailrooms Solves the Problem:
ABBYY FlexiCapture for Mailrooms delivers the industry’s most effective document classification platform in order to automatically identify documents, capture data, and route content to the appropriate business process, workflow, users, or groups. ABBYY FlexiCapture for Mailrooms significantly reduces the costs of capturing incoming customer correspondence, documents, and forms while accelerating their relevant transactions and time to revenue. ABBYY FlexiCapture for Mailrooms automatically identifies and routes all incoming content and documents which accelerates transactions, significantly reduces costs, while improving customer service and engagement.