Tags Used in Articles on User Friendly Consulting

oil and gas

  • Case Study: Halliburton

    Halliburton reduces billing cycle, while improving efficiency and accuracy in accounts receivables.

    Halliburton Case StudyFounded in 1919, today Halliburton is one of the world’s largest providers of products and services to the energy industry.  With over 50,000 employees in approximately 70 countries, the company serves the upstream oil and gas industry throughout the life cycle of the reservoir - from locating hydrocarbons and managing geological data, to drilling and formation evaluation, well construction and completion, and optimizing production through the life of the field.   Using the data capture expertise of UFC® Inc., Halliburton was able to eliminate the possibility of clients retrieving the wrong sales documents and as an added benefit also made their entire sales order process more accurate and efficient.

    THE CHALLENGE

    Prior to working with UFC Inc., the sales division of Halliburton used an in-house custom application for scanning sales orders (called Field Tickets) and then manually attaching those orders to the appropriate customer account.   Given a lack of quality control, complexity with the custom application and the potential for human error, Halliburton found that sales orders were often attached to the wrong customer account, creating inaccurate records and a poor customer experience.

    THE UFC SOLUTION

    In order to eliminate the complexity and ensure accuracy in matching customer accounts to the appropriate sales orders, UFC worked with Halliburton's Accounts Payable department to design a solution.  UFC recommended the use of the Quillix™ data capture application, from partner Prevalent Software Inc. to prohibit the attachment of incorrect sales orders to the customer account and enforce the proper quality control mechanisms.

    ACCURATE AND EFFICIENT

    Halliburton now has the confidence that all records are accurate and is no longer concerned about the potentially embarrassing incident where a customer could retrieve inaccurate information online.  The solution has not only ensured accuracy, but it has improved the overall billing cycle, making the entire process more efficient and accurate.  Here's how it works;


    1.) Leveraging Quillix data capture, Optical Character Recognition (OCR) is used to read the sales order form, as the first step before it is attached to a customer account.   This process automatically matches the sales order number to the customer name.

    2.) If a match is found, the information is then compared with the information stored in Halliburton’s SAP® system, where a comparison of the sales order is made.  If a match is found, the sales order is stored along with the customer information and no further steps needed.   

    3.) If only a name no information is found,  the information is manually indexed and routed to a quality control process, where further scrutiny and action is taken.

    Download the case study for the complete story.

  • Oil and Gas

    Read about the solutions offered for the oil and gas industry by UFC, Inc.

  • UFC White Paper on Distributed Data Capture

    Distributed Data Capture: 
    a Necessary First Step to ECM for Oil & Gas Companies
    Distributed Data Capture White Paper

    Complete the form below and receive a FREE white paper by email or signup for a personalized one-on-one product demonstration. 

     

    Request Free White Paper

    Download White Paper

    Complete the form below and immediately receive a FREE white paper by email: Distributed Data Capture: A Necessary First Step to ECM for Oil & Gas Companies.
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  • Wood Group logo

    Wood Group Recommends UFC's Customer Service

    Wood group is a leading international energy services company consisting of Wood Group PSN, Wood Group Kenny and Wood Group Mustang.  They have been using Quillix Capture for nine years as of 2015. This is what Mary Whittaker, Business Systems Analyst said about her experience with User Friendly Consulting's customer service:

    "In the 9 years of using the Quillix application, I have always been very impressed by speed in which the UFC helpdesk responds to queries and resolve issues. Most of our issues, not that there were many, were resolved within a 24 hour period. Every experience has been a good one."

    Find out more about Wood Group's solutions by visiting their homepage.